ep88 is committed to protecting the personal information of every player on our platform. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you have over your information.
This Privacy Policy ("Policy") describes how ep88 ("ep88", "we", "us", "our"), the operator of the online gaming platform at ep88.bio, collects, uses, stores, and discloses the personal data of players and visitors ("you", "your") who access or use our platform, including the website, mobile interface, live casino, slots, sportsbook, and associated services.
ep88 is committed to handling your personal data responsibly and in compliance with applicable data protection laws. By registering an account on ep88 or by continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you should not use the ep88 platform.
This Policy should be read in conjunction with ep88's Terms & Conditions, which govern your use of the platform overall.
ep88 is the data controller in respect of all personal data collected through the ep88 platform. As data controller, ep88 determines the purposes and means by which your personal data is processed. ep88 operates under international gaming licences and is accountable for the data protection practices described in this Policy.
For all data protection enquiries, you may contact ep88 at the email address provided in Section 13 of this Policy.
ep88 collects the following categories of personal data, depending on your interaction with the platform:
When you create an ep88 account, we collect: full legal name, date of birth, email address, username, password (stored in hashed form), residential address, and preferred currency (MYR by default).
For the purposes of complying with anti-money laundering (AML) obligations and verifying player eligibility, ep88 may collect copies of: government-issued identity documents (e.g., Malaysian MyKad, passport), proof of residential address (e.g., recent utility bill or bank statement), and proof of payment method ownership where required.
ep88 collects information relating to your deposits, withdrawals, and transaction history on the platform. This includes payment method identifiers (e.g., partial bank account numbers, eWallet IDs), deposit and withdrawal amounts and timestamps, and cryptocurrency wallet addresses where applicable. ep88 does not store full card numbers or online banking credentials.
ep88 automatically collects certain technical data when you use the platform, including: IP address, browser type and version, operating system, device identifiers, session duration, pages visited, games played, bet history, and click-stream data. This data is used for security monitoring, fraud detection, and platform improvement purposes.
If you contact ep88 via live chat, email, or any other support channel, we retain records of those communications including their content, timestamps, and any attachments provided. This enables us to manage support requests and maintain a record of interactions for quality assurance.
Where you have consented to receive marketing communications, ep88 collects your expressed preferences regarding communication channels and content types.
ep88 uses the personal data collected for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, identity data |
| Identity verification and KYC compliance | KYC documents, registration data |
| Processing deposits and withdrawals | Financial data, identity data |
| Fraud prevention and AML monitoring | All categories of data |
| Platform security and abuse prevention | Technical/usage data, IP address |
| Customer support | Communications data, account data |
| Personalisation of promotions and bonuses | Usage data, bet history |
| Marketing communications (where consented) | Marketing preferences, email address |
| Responsible gaming monitoring | Usage data, bet history, financial data |
| Legal and regulatory compliance | All categories as required |
ep88 processes your personal data on one or more of the following legal bases:
ep88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. ep88 may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:
All third parties with whom ep88 shares personal data are required to handle that data securely and in accordance with applicable data protection standards.
ep88 uses cookies and similar tracking technologies on the platform. Cookies are small data files stored on your device that enable the platform to recognise your browser and retain session information.
You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the ep88 platform.
ep88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for longer periods where required by applicable law or regulation. In practice:
Upon expiry of the applicable retention period, ep88 will securely delete or anonymise your personal data.
ep88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls restricting data access to authorised personnel on a need-to-know basis, regular security assessments and penetration testing, and incident response procedures for data breaches.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ep88 will notify affected players in accordance with applicable legal requirements.
Subject to applicable data protection law, you have the following rights in respect of your personal data held by ep88:
To exercise any of the above rights, please submit a written request to ep88 via live chat or by email at [email protected]. ep88 will respond within 30 calendar days of receipt. Identity verification may be required before processing your request.
The ep88 platform is strictly prohibited to individuals under the age of 21. ep88 does not knowingly collect personal data from persons under the age of 21. If ep88 becomes aware that personal data has been collected from a minor, that account will be immediately suspended, the data will be deleted, and any funds will be returned to the depositing payment method after verification. If you believe a minor has registered on the ep88 platform, please contact support immediately.
ep88 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via email or a prominent in-platform notice prior to the effective date of the change. The "Last Updated" date at the top of this Policy reflects the most recent revision. Your continued use of the ep88 platform after the effective date of any change constitutes acceptance of the revised Policy.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ep88, please contact us via:
ep88 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days.
The principles that guide how ep88 handles your personal data.
All data transmitted between your device and ep88 is protected by 256-bit SSL/TLS encryption — the same standard used by Malaysia's major banks for online banking services.
ep88 does not sell, rent, or trade your personal data to third parties for commercial purposes. Your data is shared only where necessary for platform operation or legal compliance.
You have the right to access, correct, delete, and port your personal data held by ep88. Requests are handled within 30 days. Identity verification is required to protect your account.
ep88 retains data only as long as legally required — typically five years for transaction records under AML rules. Data is securely deleted or anonymised at the end of retention periods.
ep88 is transparent about the cookies it uses. Strictly necessary cookies keep the platform running securely; optional analytics and marketing cookies are only placed with your consent.
ep88 does not knowingly collect data from anyone under 21. Any account identified as belonging to an underage user is immediately closed and all associated data is deleted.
Your data is protected. Your privacy is respected. Experience ep88 — Malaysia's trusted online casino with over 3,500 games, fast payouts, and real 24/7 support. Must be 21 or older.
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